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Eclipse | Support

The Eclipse Users Web site provides comprehensive Eclipse support. You can review application tips, see important safety information, release notes, product manuals, and much more. For your convenience, we have pre-populated forms for you to use to communicate directly with us on multiple subjects.

You must be a Varian Eclipse™ Treatment Planning Systems customer and a registered user to access the information within the Eclipse Users Web site.

Eclipse Helpdesk

North America Helpdesk Hours of Operation, Phone and Email Support:
The TPS Helpdesk is staffed by expert specialists who provide technical and clinical support for Varian customers. Assistance is available by telephone, via email and through our Web site.

If you call after hours, you will be prompted to leave a message. Please leave your name, phone number (including area code), name of your institution, product serial number, if applicable, and a description of the problem. Someone will return your call. If you are calling and this is a treatment emergency, please call your Service Dispatch office for a more immediate response.

Hours of Operation

Monday through Friday: 4:00 AM to 5:00 PM Pacific Time

Phone Support

Clinical software support: 1.888.827.4265
International or direct support: 1.801.316.6113
Fax: 1.702.938.4754

Email Support

Treatment Planning Systems Support: support-americas@varian.com
Stereotactic support: support-americas@varian.com
Brachytherapy support: brachyhelp@varian.com

Outside North America Helpdesk Support

Phone: +41.41.749.8844
Fax: +41.41.740.3340
TPS Support - Europe: support-emea@varian.com
TPS Support - Latin America: soporte.al@varian.com
TPS Support - Far East : fareast.tps.support@varian.com
TPS Support - Japan: japan.apps@varian.com

 

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Varian Oncology Headquarters
Tel: 1.650.424.5700
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